Bonus bets expire 7 days from when they are credited into your account. This is for deposit bonuses as well as bonus bets received from promotions.

You can deposit funds into your BetDeluxe account with Apple Pay & Google Pay, your debit card, and via bank transfer. Please note that bank transfers may take 1-2 business days to reach your account.

Direct bank transfers into your BetDeluxe account are not instant and do require a minimum transaction of $20. To make the process quicker please ensure that you add your individual ID number (that is provided in the Deposit section of the app) to your bank transaction description. Bank transfers can take 1-2 business days to hit your BetDeluxe account. If you do need to expedite this please contact our customer service team support@betdeluxe.com.au

You might actually already be verified. We use Green ID to verify most of our clients in the background as they sign up. To check whether your account is verified please login to the BetDeluxe app and click on Account then select Settings. If there is an exclamation mark next to Personal Information you require verification. Click on it and follow the steps to verify your account. If there is no exclamation mark then you have no worries.

If you have made a bank transfer and it hasn't hit your account (after 1-2 business days), please send a screenshot of the deposit to support@betdeluxe.com.au
This will help us credit your account, so you can get back to punting. (Please note the minimum amount for a back transfer is $20)

Bonus bets can be used on any racing or sports product unless otherwise advised.

If you are having trouble logging in please try to reset your password. Simply select the Sign In button and then click on Forgot Password? If you are still having trouble please call us on (03) 7018 2345

Withdrawals are processed several times daily, 7 days per week.